Frequently Asked Questions

Everything you need to know about shopping with Peppermayo.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer returns for store credit within 30 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags still attached.

Do you offer international shipping?

Yes, Peppermayo ships worldwide! Shipping costs and delivery timeframes vary depending on your location and the shipping method selected at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' services including Afterpay, Klarna, and ZipPay.

How do I know what size to choose?

Each product page features a specific size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our customer service team for personalized advice.

Can I change or cancel my order after it's been placed?

Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your details before completing your purchase.